  Information
~ Genius Babies is Proudly Celebrating our 10th Year Online ~ 1998-2008 ~
Genius Babies ships to all US States, Military APO & FPO. We do NOT ship to Canada or Internationally.
Questions?
For a prompt reply, please contact us by email at geniusbabies@carolina.rr.com
or call us at 704-893-2113 Customer Care Phone Hours: Monday through Friday 8am to 4pm ET.
"Shop here with Assurance - What Our Customers are Saying About Us..."
A Little Bit About Us ~Genius Babies.com in the NEWS!
Genius Babies is a small "Mommy" created, teamed and family-owned business that was founded in 1998. Rather than invest in advertising, we have invested in our valued customers and we have grown by word of mouth. We want the very best for our "genius babies", just like you. At Genius Babies we celebrate our smaller size and we are committed to continuing to offer you the very best personal service. Special orders don't upset us. :-) We are dedicated to provide the personal care, and response, you are not always guaranteed with the impersonal Internet and large national e-tailers. We guarantee the highest quality products and customer care. We will treat YOU, just as you deserve to be treated... every single time!
As an online store, GeniusBabies.com functions just like any other type of store, only better! Shop in your "jammies", as we’re open 24 hours a day, seven days a week to serve you. We’re ready to accept your orders at any time. It’s fast, easy, and it’s safe! At Genius Babies, only in-stock items are available to order. We stock everything in our showroom and warehouses. Your order will always ship within one business day, and you will receive step-by-step communication, order status and tracking. Shop with us, with no worries at all.
Shipping Information:
Available Ship Methods Follow:
Ground (* Special Flat Rate $8.95 - UPS or/USPS to Contiguous 48 States.)
Ship to: AK,GU,HI,PR,VI,AP0,AE,AA,FP0 ONLY- USPS PRIORITY MAIL -Flat Rate: $10.95
2nd Day Air - (UPS or USPS Express delivery in 2 Business days, (M-F) from shipment.)*Rate Calculated in real-time through UPS.com
Genius Babies ships to the USA, and Military APO and FPO addresses.
** Regrettably, we do not ship Internationally.
**Appropriate shipping rates will be calculated and added to your order on screen, for consideration prior to order submission. Air/ Expedited Shipments, calculated by UPS Online, by Weight, Dimensions and your Zip Destination from us in Charlotte, NC, as well as insurance and handling charge.
OUR REGULAR SHIPPING POLICY * Please anticipate an extra day for processing and shipping during PEAK HOLIDAY SHIPPING SEASON- thank you.
Orders received on business days, Monday - Friday before 3PM ET are guaranteed to ship the same business day. Orders submitted after 2PM ET will ship the next business day.
Orders placed on Saturdays and Sundays will be shipped the next business day.
When closed for normal holidays your order ships the following business day.
**Note: UPS does NOT count weekends in the shipping time.
2nd Day Air packages will arrive on the second business day after we ship.
(Example: A 2nd Day Air order shipped on Thursday will not arrive until Monday.)
(Business days are Monday through Friday, excluding Holidays).
Speed of delivery after that depends on the shipping method you choose. - Thank you!
** UPS Air rates regrettably, are normally quite costly, and calculated at expedited costs, exact rate by weight, dimensions, and destination. We ship from Charlotte, NC.
**CLICK HERE** for MAP of UPS Ground Approximate BUSINESS Days (M-F) in Transit -PLEASE ANTICIPATE DELAYS DURING PEAK HOLIDAY SHIP PERIODS
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Approximate Time in Transit:
UPS Ground Delivers Business Days: Monday - Friday Only. We ship from Charlotte, NC.
WEST COAST DESTINATION - Time in transit: Approx. 5-8 Business days in transit after shipping.
CENTRAL US DESTINATION - Including Texas. Time in transit: Approx. 3-6 Business days after shipping.
EAST COAST DESTINATION - Time in transit: Approx. 3-5 Business days after shipping.
A shipping confirmation is emailed upon shipment of all orders. UPS offers tracking in transit. * If your package was shipped by USPS Priority Mail, as per your shipping confirmation, tracking is not available by this carrier.
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Contact Us
Please refer ALL product and ordering inquiries to our E-mail Address.
Click Here to Email Us
email:GeniusBabies@Carolina.rr.com
Your Questions, Comments and Feedback are VERY important to us! For the FASTEST
response to any questions: please E-MAIL us. Please include your order number in the Subject Line,
if applicable. Click Here to Email Us
We are a 100% internet store and our preferred method of shopping is via our
secure online order form. If you prefer not to use a credit card online, instructions
for a telephone order, check or money order payment, or SECURE FAX, follow below.
Click Here to Email Us
email: geniusbabies@carolina.rr.com
Customer Care Telephone Hours:
Business Hours: 8AM to 4PM EST Monday -Friday.
Telephone: 704-893-2113
Please email inquires for fastest reply.
Fax: 704-893-0194
Our Mailing Address:
Genius Babies, Inc.
2015 Van Buren Avenue
Indian Trail, NC 28079
Toll-free DIRECT ORDER LINE, Monday through Friday 9am to 3pm Eastern Time at 1-877-499-Baby.
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Purchase Orders
We are happy to accept Purchase Orders (from businesses, schools and non-profit organizations). To purchase with a purchase order (businesses, schools and non-profit organizations only) please contact us directly.
The following information is required:
Ship to Address:
Bill to Address:
Tax Exempt #:
Fed ID # :
Person in charge of PO/ Accts. Payable Representative :
Telephone Contact #:
Contact Email Address:
You may provide this information by Secure Fax to: 704-893-0194.
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Business/Sales/ Marketing Calls & Inquires: PLEASE do NOT call us. We are quite inundated with these calls. For any TRUE consideration,
initial email contact with your proposal/ information is always our preference. You may also send to our office mailing address. If we are interested, we will certainly telephone at our convenience. Our families and our customers are our TOP priorities, and these calls are an intrusion! Thank you for your anticipated cooperation.
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geniusbabies@carolina.rr.com
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STILL A BIT RELUCTANT TO USE YOUR CREDIT CARD ONLINE?...Payment Options:
Personal Checks, Money Orders in US funds Phone & Faxed Orders are gladly accepted.
We realize that some customers may not want to use their credit card for an
online transaction or do not currently have a credit or debit card to use. You can still
order from us by following the procedure shown below. We appreciate your business
and want to make online shopping as easy as possible for you.
1. Choose the
items that you want to purchase by clicking on the order button.
2. Go to the
"checkout" and fill out the information requested.
3. Print the 2nd page of the Order Form:
SECURE FAX Order with Credit Card # and Exp. date: to FAX:704-893-0194
or-
If you would like to pay by check or money order, please make payable to Genius Babies Inc. and
Print and Mail Order Form & Payment to:
Genius Babies, Inc.
2015 Van Buren Avenue
Indian Trail, NC 28079
We will ship your order, upon receipt and clearance of check. Money orders and cashiers checks ship immediately.
Please remember to include your email address, so we may email you a shipping confirmation and tracking number.
Toll-free DIRECT ORDER LINE, Monday through Friday 9am to 4pm Eastern Time at 1-877-499-Baby.
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HOW TO SHOP
Click on any image, for a larger view. For every item, there will be an "ADD
TO SHOPPING CART" button. This button adds the item to your shopping basket.
Putting something in your shopping basket does not commit you to buying it.
After you put something in your shopping basket, you can choose to place the
order immediately, or to continue shopping. You can put as many items as you
want in your shopping basket. When you're finished and want to place the order,
you can get back to your shopping basket by clicking on the View Shopping Cart
button.
Four Ways to Order:
1. By Secure Server Online
2. Mail order - Print & mail with check or money order
Mail to: Genius Babies Inc.
2015 Van Buren Avenue
Indian Trail, NC 28079
3. By Secure Fax: 704-893-0194
4. Toll-free DIRECT ORDER LINE, Monday through Friday 9am to 4pm Eastern Time at 1-877-499-Baby
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OUR GUARANTEE/ RETURN POLICY:
We offer a 30-Day from Date of Purchase, money back guarantee! * Email request RMA and send your item(s)back to us, in its original condition, and we will accommodate your request for a replacement item, store credit, or refund. Of course, if the mistake is ours for any reason, we'll pay for return shipment.
Marked Closeout- non-returnable items, are not eligible for return guarantee, of course, unless defective, for exchange of same item.
There is no restocking fee, but a minimal 5% charge will be reflected in credit card refunds towards the Credit Card or PayPal transaction fees already incurred.
Returns
If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges, that have already been incurred.
Exchanges
If you are exchanging merchandise, you are responsible for the cost of returning it to us.
Please note: As is Universal Retail Policy: "Opened" DVDs, CDs, Software and Videos may not be returned. (of course faulty DVDs, Software, Videos or CDs will be replaced.)
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RETURN PROCEDURE:
IMPORTANT: PLEASE E-mail for Return Merchandise Authorization (RMA# Request),
to ensure proper credit for return.
Email Us
Return Information:
1. We recommend that you ship your package INSURED to ensure safe arrival.
2. Please use ORIGINAL (or comparable) shipping box and shipping packaging
to ensure arrival in NEW condition. .
3. Write RMA # Clearly on Outside of Box in black marker.
4. Returns & Exchanges must arrive in NEW, original condition, in their
original full packaging.- Thank you!
5. Packages must be postmarked no later than 30 days from purchase.
6. Ship to:
Genius Babies Inc.
ATTN: Returns
Return Merchandise Authorization #__(the RMA will be assigned to you from
Genius Babies
2015 Van Buren Avenue
Indian Trail, NC 28079
*** Sorry, returns without RMA #s will be refused, and returned to the shipper.
We need the RMA # to process and credit your account properly. ***
Returns are NOT re-sold on GeniusBabies.com. Returned items are sent back to
the manufacturer in accordance with the manufacturer's return policy, and or/
donated to charity organizations.
* Please note: REFUSAL of a shipped and confirmed order, may be
liable for up to a 10% restocking fee, and any and all gift wrapping costs incurred,
at our discretion.
Returns received in worn condition, or outside of original
packaging may also be returned to sender, or refunded 75% of the original purchase price, at our discretion. Understandably, "free" gifts with purchase, may be charged retail price, if all items purchased are "returned" except the "free" gift w/purchase.
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SALES TAX:
4% Sales tax is charged only for North Carolina Customers.
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CATALOG REQUESTS:
We have decided not to carry a printed paper catalog, as we are always adding
the highest quality new infant development learning tools. This also helps to
keep our prices low. We do offer a mailing list and e-newsletter for unadvertised
specials and updates of new arrivals. Simply enter your e-mail address in
the mailing list subscription box on our home page......Thanks for shopping
at Genius Babies!
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NEW PRODUCT SUBMISSIONS:
Have an intelligent, innovative new product you would like us to consider?...
GeniusBabies.com - Genius Babies Inc. is a growing family-owned and operated, online catalog,
specialty retailer of child development products for infants and young children.
Our e-business was "born", 1998. We are fortunate that we have experienced tremendous growth and
expansion. We welcome your submissions of innovative, unique, high quality products.
If you would like to submit a new product for consideration please send the
following to our address that follows:
1.Information about the product.
2.Cost - price of product based upon national quantity purchase.
3.Company principal
or representative contact name, address, phone, fax.
4.Product sample or photo.
Samples submitted cannot be returned unless arrangements are made prior to submitting
actual sample. Due to the number of products submitted, Genius Babies cannot
pay for samples.
5. Ship to:
Genius Babies Inc.
New Product Submission
Attn: Buyer
2015 Van Buren Avenue
Indian Trail, NC 28079
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Our original "genius baby". :-)
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